Unpaid Invoices –
6 frequently asked questions
Q: Some of our unpaid invoices should have been paid 2 years ago; it can’t be collected now can it?
A: It is possible to pursue unpaid invoices for up to 6 years after they became overdue, and possibly even longer dependant on a number of factors such as outstanding County Court Judgements. If you aren’t sure whether or not you’d be able to pass your unpaid invoices to us to collect, give us a call or fill out the enquiry form and one of our experienced team members will be able to give you the advice you need! Read more on this page.
Q: What happens if the debtor has moved without passing on their new contact information?
A: You can use a tracing service, which is a highly effective way of tracking someone down, even when they don’t want to be found. When tracking down unpaid invoices we work closely with a team of expert tracers who are all highly experienced to give you the best possible chance of finding the individual for you and recovering the unpaid invoice.
Fill in our form and ask us about our tracing services: Read more on this page.
Q: I’ve heard it’s expensive to use a debt collection agency, surely it’s better to just write off the debt?
A: Some debt recovery agencies will charge large set up fees in addition to their recovery fees. We do not do this, our fees are on a sliding scale dependant on the age of the debt and there is no set up fee when you pass the debt to us. Further more, if we do not win your debt back for you, you don’t pay us.
Often, in the case of commercial debt recovery we are able to recover our costs from the other side thanks to the EU Late Payment Directive.
Read more about our debt collection fees on the right hand column of this page: Read Here
Q: I hear that debt collection agencies use dodgy bailiffs to harass customers
A: This is something that we hear all too often and it is completely wrong!
We only use court approved bailiffs following court proceedings as an absolute last resort. But it is very rare that action through the courts is required as the fear of having to pay additional court costs will often push the debtor to either pay in full or to set up a payment plan.
Q: You’ll ruin the relationship between my business and the customer won’t you?
A: We pride ourselves in being firm but fair with debtors, working hard to try and maintain a good relationship with them where we can. The debtor often appreciates having a third party involved with their unpaid invoices as it allows them to express their thoughts and views to us rather than you. They often feel the same way as you in that they don’t want to damage the relationship with you. We take great care to keep your relationships healthy.
Q: What happens if you can’t collect our unpaid invoices?
A: Very occasionally, despite our best efforts it simply isn’t possible to recover your monies for you and in that case we do not charge you. You have everything to gain and nothing to lose, so why not test us out?
Charges are calculated on the length of time that the debt has been outstanding.
Debts up to 12 months old: 15% plus vat (disputed debts 20% plus vat)
Debts 12-24 months old: 20% plus vat (disputed debts 25%)
Debts over 24 months old: 30% plus vat
QUOTE FOR DISPUTED DEBTS OVER TWO YEARS OLD.
Minimum debt charge is £95.00
Pay when we recover. No set up fees or upfront costs.
Bulk collection rates are negotiable and we offer a Platinum service for aged debts over 2 years.
Few other companies offer this service due to the time consuming nature of collecting these debts and associated difficulties in collection.