Invoices. Nearly every business in the world sends and receives them as regularly as clockwork. But, like anything in life, invoices occasionally create disputes. If you’re a business owner looking for a way to resolve your invoice woes, look no further… CPA are here to tell you everything you need to know about common invoice disputes and how to handle them.
As a responsible business owner, you will always try your best to uphold high standards. Standards, however, are subjective – and sometimes what you think is your best work, might differ in opinion to your client. So, what should you do?
Firstly, try not to take this personally. Your customer has the right to question your work, but be sure to retain all of the facts, such as finding out what was unsatisfactory, and how it can be improved. More often than not, you will be able to come to an agreement, and will be able to complete the work to the customers standard – and agree on whether there will be an extra charge first, remember to always refer back to your contract. Then, once your customer is satisfied, you can resubmit the invoice.
OK, enough about the service industry – sometimes tangible goods can be deemed below standard. If there’s a fault, you need to get the all details from your client and get proof of any faults, a photo will most likely suffice, but you might need to go and check the product personally.
If there’s a legitimate problem, it should be replaced or refunded to maintain your relationship with the client. Always refer back to and check your returns policy, if you suspect your goods have been broken through misuse or wear and tear, you may need to consult your policy to see whether your customer is entitled to a refund or replacement.
Late Payment (or no payment at all!)
It’s pretty common for business owners to find themselves chasing invoices and late payments at the end of the month, in fact, 27% of UK invoices are paid late. Usually there’s an easy explanation and your invoice will be paid with some gentle nudging. But every now and again, you need to go the extra mile – and that’s where CPA will step in.
Want to find out more?
The key to most invoice issues is communication. The more information you have, the easier it’s going to be! However, if you do find yourself in a sticky situation with regards to an unpaid invoice, or simply want to find out more on your rights, then get in touch! Our team are always happy to help.