Credit Control Services
For an increasing number of organisations, managing Credit Control and outstanding debt collection internally can be difficult. This maybe due to number of factors including the state of the economy, a lack of internal resources and expertise, or a lack of time to focus on cash collection and so unpaid invoices begin to mount up. Ultimately this can severely affect a company’s cashflow and threaten the company’s financial health.
The Cash Protection Agency has a team of highly trained and experienced Credit Control professionals who know all the customer excuses to avoid payment and importantly how to effectively overcome them.
As an integral part of our client’s team we can offer fast, efficient and reliable Credit Control Services.
Clients immediately benefit from increased cash flow and reduced aged debts once we begin to act on their behalf.
Your bank will be reassured once they are aware that your Credit Control Services are in the hands of professionals.
The Cash Protection Agency’s Credit Control Services are kept totally separate from our Debt Collection service to ensure that the relationship between your business and customer is maintained.
Terms of trading vary from client to client so we offer Credit Control solutionsthat are tailored to suit your needs and budget.
Initially your client will be contacted by telephone to ensure that all outstanding invoices are logged on to their accounts system, this will immediately reduce non payment due to missing invoices. Any other account queries will be identified at this stage and the appropriate action taken.
If a payment has not been received by the agreed date or within 5 working days of the initial telephone call a follow up letter will be sent.
Your clients will also be provided with their own dedicated telephone number to call which is not associated with The Cash Protection Agency therefore your clients will naturally assume that all calls to and from this line are from your internal administration team rather than a separate company.
All letters to your clients will be on your own headed notepaper and will be pre-authorised by you before we start the Credit Control process.
Additional letters and phone calls will be made over the next few weeks. If your client still hasn’t paid the overdue amount we will then seek your authority to send Interest Letters or Final Notices where necessary.
Invariably invoices become due on different dates dependent on your terms. Utilising the latest Credit Control software we diarise when each account needs chasing and ensure a timely follow up procedure.
If you want a Credit Control update on any outstanding invoice at any time simply call our dedicated Credit Control team.
For the small number of unresolved unpaid invoices our clients then have the option of transferring these cases to our Debt Collection service.
We can also perform instant company credit checks to establish the potential risks before you commit to trading with new prospective companies.
Our charges are based on the number of your clients we are collecting outstanding payments from rather than the actual amounts involved for collection.
For larger organisations our services offer genuine value for money when compared to the cost of employing the services of a full time Credit Controller.
For sole traders and smaller companies we provide a complete Credit Control service at realistic and competitive rates.
Details of costs and our range of services can be discussed individually by contacting The Cash Protection Agency directly.
- Current Aged Debtor Lists
- Client Debtor Contact Details
- Client Headed Stationery
- Daily Payment Updates
- Copy Invoices & Statements (when requested)
- A Client Contact Point for any ongoing queries raised
Testimonials
We have used The Cash Protection Agency for credit control since they started 17 years ago. This should speak volumes about how we feel about the service provided! They have reduced and kept our aged debtors to a minimum, over the years leaving us time to concentrate on our core business.
The staff are discrete and professional at all times and use their powers of persuasion to ensure our monthly invoices are paid to our terms. The girls are in daily contact to make certain that all information is up to date….no mean feat considering the size of our ledger! What an efficient, cost effective decision we made all those years ago. The other good thing about using The Cash Protection Agency is, until now, no one knew we had outsourced our credit control!
Well done Ladies.
John Brooks
Financial Director
AMP Electrical Distributors Ltd
We have used The Cash Protection Agency for credit control since they started 17 years ago. This should speak volumes about how we feel about the service provided! They have reduced and kept our aged debtors to a minimum, over the years leaving us time to concentrate on our core business.
For the past 8 years, we have used The Cash Protection Agency for both our Credit Control and where necessary debt collection. They offer an efficient and reliable service made easy by their team of courteous collectors. Firm but fair, very effective!
Micheal Lazenby
Director
Celltherm Ltd
Thank you for your reliable, Credit Control service over the last 13 years. The service is very much appreciated, we are very impressed with your professionalism and recommend you to all of our associates.
Well done ladies!
RD MOORE LTD
Frequently Asked Questions
Will our customers think they are being contacted by The Cash Protection Agency?
- No, at all times we use our clients identity, dedicated telephone lines and we use our clients headed notepaper/compliment slips etc.
Will our clients still pay us?
- Yes, all your client payments are made direct to you.
How much does it cost?
- Our charges are worked out on your individual aged debtors list. We endeavor in all instances to be more economical than the employment costs of a credit controller.
What if our customers still don’t pay?
- With your written permission we would transfer to our Debt Collection department.
Could using your services affect customer relations with Our existing clients?
- We understand that the customer relationship is of the upmost importance, therefore our diplomatic & professional approach is used in all instances.
What size companies use your services?
- We have collected for limited companies of all sizes,sole traders, football clubs & partnerships from a wide variety of backgrounds & industries. No ledger is too large or small.
